<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\SoftDeletes;

class Call extends Model
{
    use HasFactory, SoftDeletes;

    protected $fillable = [
        'ticket_id',
        'topic',
        'contact_name',
        'direction',
        'call_status',
        'outcome',
        'start_time',
        'duration',
        'priority',
        'call_owner',
        'description',
        'reminder_status',
    ];
}
